Course Description

The Advanced Secretarial Course is a specialised professional development programme designed to enhance the knowledge, skills, and competencies of officers in the grade of Confidential Secretary within the Public Sector. Confidential Secretaries play a critical role in supporting senior management, ensuring effective office administration, maintaining confidentiality of official information, and facilitating smooth organisational operations. This programme aims to strengthen participants’ administrative expertise, communication abilities, technological competencies, and understanding of the public sector environment. Through a combination of practical learning, workplace applications, case studies, and professional development activities, the programme seeks to empower Confidential Secretaries to perform their duties with greater efficiency, professionalism, and confidence while contributing effectively to organisational success.

Course Objectives

The objectives of the course are to enable participants to:

  • • understand the principles, functions, and challenges of public sector management.
  • • develop a comprehensive understanding of the role and responsibilities of a confidential secretary.
  • • enhance written and verbal communication skills required for effective workplace interactions.
  • • apply professional administrative practices to support senior officers and organisational functions.
  • • develop effective customer care and public relations skills.
  • • demonstrate professionalism, confidentiality, and ethical conduct in the execution of duties.
  • • acquire advanced office technology skills to improve productivity and efficiency.
  • • manage official information and documentation effectively.
  • • strengthen organisational, coordination, and problem-solving skills.
  • • contribute positively towards improved organisational performance and public service excellence.

 

Learning Outcomes

By the end of this course, participants will be able to:

  • • explain the structure, functions, and operational environment of public sector organisations.
  • • apply advanced secretarial and administrative skills in their daily responsibilities.
  • • understand the strategic importance of the confidential secretary’s role in supporting management.
  • • communicate effectively through professional written and verbal communication.
  • • manage correspondence, meetings, schedules, and official documentation efficiently.
  • • provide quality customer service and maintain positive stakeholder relationships.
  • • apply appropriate confidentiality and information security practices.
  • • use advanced ICT applications and digital tools to enhance office effectiveness.
  • • demonstrate professionalism, discretion, and accountability in the workplace.
  • • support organisational objectives through efficient administrative coordination.

Topics covered:
  • • Overview of Public Sector Management
  • • Roles and Responsibilities of the Confidential Secretary
  • • Communication
  • • Customer Care and Public Relations
  • • Information and Communication Technology

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