Course Description
Artificial Intelligence (AI) is transforming the way governments operate by improving efficiency, enhancing service delivery, supporting evidence-based decision-making, and automating routine processes. This programme introduces public officers to the practical applications of AI in the public sector and explores how AI tools can be responsibly used to improve administrative processes, optimise resources, and deliver better services to citizens.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the fundamentals of artificial intelligence and its relevance to public service operations.
- • identify opportunities where ai can improve efficiency, productivity, and service delivery.
- • explore practical applications of AI in government administration and decision-making.
- • understand the role of data in successful AI adoption.
- • recognise the ethical, legal, and security considerations associated with AI use.
- • develop an AI-ready mindset to support digital transformation initiatives within public sector organisations.
Learning Outcomes
By the end of this course, participants will be able to:
- • explain basic AI concepts and technologies.
- • identify suitable areas for ai application within public sector functions.
- • use AI tools to support administrative tasks and improve productivity.
- • understand the importance of data quality, governance, and security in AI implementation.
- • recognise risks associated with AI, including bias, privacy, and responsible use.
- • identify practical steps for adopting ai solutions in their workplace.
Topics covered:
- • Introduction to Artificial Intelligence in Public Service
- • AI Applications for Public Service Efficiency
- • Practical Use of AI Tools
- • Data, Ethics and Responsible AI Use
- • Implementing AI for Workplace Improvement