Course Description

Artificial Intelligence (AI) is transforming the way governments design policies, deliver public services, manage information, and make evidence-based decisions. As digital transformation accelerates across the public sector, public officers need a practical understanding of AI technologies, their applications, benefits, risks, and ethical implications. This programme provides participants with a practical introduction to Artificial Intelligence, focusing on how AI can improve government efficiency, enhance citizen services, support better decision-making, and contribute to innovation while ensuring responsible and ethical use.

Course Objectives

The objectives of the course are to enable participants to:

  • • understand the fundamental concepts and technologies underpinning Artificial Intelligence.
  • • explore how AI is transforming public administration and government service delivery.
  • • identify practical applications of AI across different government functions.
  • • understand how AI can improve operational efficiency, policy development, and citizen engagement.
  • • recognise the ethical, legal, and governance considerations surrounding AI adoption.
  • • understand privacy, security, and data protection issues related to AI.
  • • appreciate the societal impact of AI on the public sector and the future of work.

 

Learning Outcomes

By the end of this course, participants will be able to:

  • • explain the basic concepts, terminology, and technologies associated with Artificial Intelligence.
  • • identify opportunities for AI implementation within government organisations.
  • • understand how AI supports evidence-based policymaking and public service delivery.
  • • recognise the benefits, limitations, and risks of AI technologies.
  • • apply responsible AI principles when considering AI adoption.
  • • understand the importance of transparency, fairness, accountability, and privacy in AI systems.
  • • contribute to informed discussions on AI-driven digital transformation within the public sector.

Topics covered:
  • • Introduction to Artificial Intelligence
  • • AI in Government and Public Administration
  • • Practical AI Use Cases
  • • Responsible and Ethical AI
  • • The Future of AI in Government

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