Course Description

Anger is a natural emotional response that, when unmanaged, can negatively affect workplace relationships, decision-making, communication, and overall performance. This programme aims to help participants understand the causes and impact of anger, develop emotional regulation skills, and apply constructive approaches to managing difficult situations. Through practical techniques and self-reflection, participants will learn how to respond effectively to workplace challenges and maintain positive professional relationships.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the nature, causes, and effects of anger.
• • recognise personal triggers and emotional responses.
• • understand the relationship between governance, ethics, and public accountability.
• • improve emotional self-control and communication skills.
• • apply constructive approaches when dealing with conflict and challenging situations.
• • strengthen interpersonal relationships and workplace collaboration.
• • develop strategies for maintaining professionalism under pressure.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• • explain the psychological and behavioural aspects of anger.
• • identify situations that trigger anger responses.
• • apply techniques to regulate emotions and manage reactions.
• • use effective communication strategies during difficult interactions.
• • handle workplace conflicts in a constructive manner.
• • develop personal action plans for improved emotional management.

Topics covered:

• • Understanding Anger and Emotional Responses
• • Identifying Anger Triggers
• • Managing Anger Effectively
• • Communication and Conflict Management
• • Building Positive Workplace Relationships