Course Description

Effective communication is essential for building productive workplace relationships, improving teamwork, and delivering quality public services. This programme provides participants with the fundamental communication skills needed to communicate clearly, listen actively, and overcome common communication barriers in the workplace.

Course Objectives

The objectives of the course are to enable participants to:

  • • understand the fundamentals of effective communication.
  • • recognise verbal and non-verbal communication techniques.
  • • identify common barriers to communication and strategies to overcome them.
  • • improve interpersonal communication skills.
  • • develop active listening skills for effective workplace interactions.
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Learning Outcomes

Upon successful completion of the programme, participants will be able to:

  • • explain the communication process and its importance.
  • • communicate effectively using appropriate verbal and non-verbal techniques.
  • • identify and overcome communication barriers.
  • • demonstrate active listening skills.
  • • build positive and professional workplace relationships.

Topics covered:
  • • Introduction to the Communication Process
  • • Principles of Effective Communication
  • • Verbal and Non-Verbal Communication
  • • Understanding Body Language
  • • Common Communication Barriers
  • • Strategies for Overcoming Communication Barriers
  • • Active Listening Skills
  • • Effective Workplace Communication

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