Course Description

Effective communication in English is essential for professional success, particularly in a business and public sector environment where officers are required to prepare official documents, communicate with stakeholders, participate in meetings, and deliver clear messages. This programme is designed to enhance participants’ written and spoken English skills by focusing on practical business communication techniques, professional writing standards, listening skills, and effective oral communication.

Course Objectives

The objectives of the course are to enable participants to:

  • • understand and apply general principles of effective communication in spoken and written English.
  • • improve accuracy, clarity, and professionalism in business communication.
  • • develop confidence in using appropriate business English language and expressions.
  • • write effective emails, letters, reports, and meeting documents.
  • • improve sentence construction, paragraph organisation, and punctuation skills.
  • • enhance listening skills and the ability to capture key information.
  • • communicate effectively through telephone conversations and professional discussions.
  • • adapt communication styles according to professional contexts and cultural considerations.
  • • develop confidence in public speaking and delivering clear presentations.

 

Learning Outcomes

By the end of this course, participants will be able to:

  • • apply professional communication principles in workplace situations.
  • • draft clear and effective formal and informal emails.
  • • prepare professional business letters and reports.
  • • structure written documents logically and effectively.
  • • improve grammar, vocabulary, sentence construction, and punctuation.
  • • apply active listening techniques during professional interactions.
  • • record key points from discussions and meetings accurately.
  • • prepare concise meeting minutes and summaries.
  • • communicate confidently in meetings and public speaking situations.

Topics covered:
  • • The Importance of Good Communication in English
  • • Writing Effective Emails
  • • Writing Effective Sentences and Paragraphs
  • • Writing Formal Business Letters
  • • Report Writing
  • • Business Telephone Conversations and Taking Messages
  • • Active Listening and Note Taking
  • • Writing Minutes and Summaries of Meetings
  • • Public Speaking

Register Now