Course Description
Effective communication and interpersonal skills are essential for building positive workplace relationships, improving collaboration, and delivering quality services. This programme equips participants with practical techniques to communicate clearly, understand others, manage interactions effectively, and develop professional behaviours in the workplace.
Course Objectives
The objectives of the course are to enable participants to:
- • organize information in a clear and concise manner.
- • be at ease when talking to public.
- • master paralanguage and body language at work.
- • be able to read people.
- • refine organizational behaviour.
- • explain why empathy is important at work.
- • link behaviours, interpersonal skills and Emotional Intelligence.
- • discuss coping strategies for dealing with troubling people and complex situations Intelligence.
Learning Outcomes
By the end of this course, participants will be able to:
- • demonstrate effective verbal and written communication skills.
- • apply interpersonal skills to build positive relationships.
- • use body language and communication techniques effectively.
- • communicate with confidence in professional settings.
- • manage difficult conversations constructively.
- • apply emotional intelligence to improve workplace interactions.
Topics covered:
- • Business Communication Skills
- • Verbal and Written Communication
- • Body Language and Paralanguage
- • Public Speaking Skills
- • Interpersonal Skills at Work
- • Emotional Intelligence and Workplace Behaviour
- • Understanding and Reading People
- • Empathy in Professional Relationships
- • Dealing with Difficult People and Situations
- • International Business Etiquette
- • Professional Conduct and Workplace Communication