Course Description

Emotional Intelligence (EI) is a key competency for effective leadership, teamwork, communication, and service delivery in the public sector. This programme enables participants to develop self-awareness, manage emotions effectively, build positive relationships, and apply EI principles to workplace situations, including conflict and high-pressure environments.

Course Objectives

The objectives of the course are to enable participants to:

  • • understand the concept of emotional intelligence and its importance in the public service.
  • • develop self-awareness and emotional self-management skills.
  • • enhance empathy and communication skills for effective workplace interactions.
  • • strengthen teamwork, relationship management, and conflict resolution abilities.
  • • apply EI principles in practical workplace situations.
  • • develop personal strategies for continuous improvement.

 

Learning Outcomes

By the end of this course, participants will be able to:

  • • explain the principles and components of emotional intelligence.
  • • recognise and manage their own emotions effectively.
  • • demonstrate empathy and improved communication skills.
  • • build stronger workplace relationships and collaboration.
  • • apply EI techniques in leadership and conflict situations.
  • • develop personal action plans for enhancing emotional effectiveness.

Topics covered:
  • • Foundations of Emotional Intelligence
  • • Developing Self-Awareness and Self-Regulation
  • • Motivation and Purposeful Leadership
  • • Empathy and Relationship Management
  • • EI in Team Leadership and Conflict Management
  • • EI in Crisis Situations and Decision-Making
  • • EI Implementation and Personal Development

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