Course Description

Ethics, integrity, and good governance are fundamental pillars of an effective and trusted public service. Public officers are expected to uphold high standards of professionalism, accountability, respect, and responsible conduct while delivering services to citizens. This programme aims to strengthen participants’ understanding of public service values, ethical behaviour, workplace professionalism, customer service excellence, and the importance of maintaining positive and respectful working relationships.

Course Objectives

The objectives of the course are to enable participants to:

  • • understand the responsibilities and expectations of being a public officer.
  • • appreciate the importance of public service values, ethics, and professional conduct.
  • • demonstrate integrity, accountability, and professionalism in daily work activities.
  • • develop positive workplace behaviours and effective communication practices.
  • • enhance customer service skills through courtesy, responsiveness, and service excellence.
  • • understand the importance of teamwork, respect, and harmonious workplace relationships.
  • • recognise the role of discipline, punctuality, and accountability in achieving organisational effectiveness.
  • • promote good governance principles within their respective workplaces.
  • • develop a personal commitment towards ethical conduct and continuous improvement.

 

Learning Outcomes

By the end of this course, participants will be able to:

  • • explain the role and responsibilities of a civil servant.
  • • apply ethical principles in workplace situations.
  • • demonstrate professional attitudes and behaviours.
  • • provide quality public service while maintaining respect and courtesy.
  • • build constructive relationships with colleagues and stakeholders.
  • • identify behaviours that support or undermine workplace harmony.
  • • understand the importance of integrity and governance in public institutions.
  • • develop personal action plans to strengthen professional conduct.

Topics covered:
  • • Pride and Professionalism as a Government Employee
  • • Ethics, Workplace Behaviour and Service Excellence
  • • Integrity and Good Governance
  • • Discipline, Time Management and Respect for Hierarchy
  • • Personal Commitment and Action Planning

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