Course Description

Management Support Officers (MSOs) play a vital role in ensuring the effective functioning of public sector organisations through the provision of administrative, operational, and coordination support. This foundation programme is designed to equip newly recruited MSOs with essential knowledge, skills, and competencies required to perform their duties effectively within the public service environment. The programme provides participants with an understanding of government structures, administrative procedures, communication skills, ethical standards, digital transformation, and contemporary public sector practices.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the structure, functioning, and principles of the Public Service.
• • develop essential administrative and communication skills required for effective service delivery.
• • understand the roles and responsibilities of Management Support Officers.
• • strengthen interpersonal skills, teamwork, and professional behaviour.
• • gain knowledge of basic human resource management practices.
• • promote ethical, transparent, and accountable practices in government operations.
• • understand key principles relating to public procurement and fraud prevention.
• • develop awareness of digital governance, artificial intelligence, and data privacy.
• • understand ongoing public sector reforms and performance management practices.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• • explain the role and responsibilities of Management Support Officers within the Public Service.
• • understand government structures, administrative processes, and governance principles.
• • apply effective written and oral communication techniques.
• • prepare basic official documents, including minutes, memos, and reports.
• • demonstrate effective interpersonal skills and professional workplace behaviour.
• • apply basic HR and administrative procedures in their daily duties.
• • understand ethical responsibilities, accountability, and transparency requirements.
• • recognise the importance of digital transformation and data protection in public administration.

Topics covered:

• • Understanding the Public Service Environment
• • Public Sector Reforms and Modern Administration
• • Administrative Procedures and Registry Management
• • Written and Workplace Communication Skills
• • Interpersonal Skills and Teamwork
• • Human Resource Management Fundamentals
• • Public Procurement and Integrity in Public Administrationn
• • Digital Governance and Emerging Technologies