Course Description
Generative Artificial Intelligence (Gen AI) is transforming the way governments design policies, deliver services, manage information, and engage with citizens. This programme provides public officers with an in-depth understanding of Generative AI concepts, tools, applications, and governance considerations within the public sector context. It focuses on leveraging AI to enhance efficiency, innovation, evidence-based decision-making, and citizen-centric service delivery while ensuring responsible and ethical adoption.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the role of the Digital Government Ecosystem in supporting modern public service delivery.
- • appreciate the integration of Data Analytics, Design Thinking, Sustainable Innovation, and Generative AI in digital transformation.
- • understand the evolution from traditional Artificial Intelligence to Generative AI models.
- • explore different Generative AI tools, techniques, and applications.
- • develop effective prompt design techniques for improving government processes and services.
- • understand the applications of Large Language Models (LLMs) in public sector operations.
- • explore the use of Generative AI for content creation, automation, coding, and decision support.
- • build basic AI-powered applications using tools such as AppSheet integrated with Generative AI.
- • understand ethical, legal, security, and governance considerations related to AI adoption.
- • apply Generative AI approaches to develop citizen-centric solutions and improve public service delivery.
Learning Outcomes
By the end of this course, participants will be able to:
- • explain key concepts and applications of Generative AI.
- • differentiate between traditional AI and Generative AI models.
- • identify opportunities for AI adoption within government functions.
- • apply prompt engineering techniques to generate useful outputs.
- • use AI tools to support drafting, analysis, automation, and innovation.
- • understand the potential of LLMs in public sector applications.
- • develop ideas for AI-enabled public services and process improvements.
- • recognise risks relating to ethics, privacy, security, and responsible AI use.
- • contribute to digital transformation initiatives within their organisations.
Topics covered:
- • Digital Government Ecosystem and Transformation
- • Data Analytics and Innovation in Government
- • Fundamentals of Generative AI
- • Generative AI Tools and Techniques
- • Generative AI for Public Sector Applications
- • Building AI Applications for the Public Sector
- • Deep Learning and AI Modelling
- • Responsible and Ethical AI Adoption