Course Description

Confidential Secretaries play a critical role in supporting senior management through efficient administrative services, effective communication, and the safeguarding of confidential information. This induction programme equips newly appointed Confidential Secretaries with the knowledge, practical skills, and professional competencies required to perform their duties with integrity, discretion, and efficiency within the Public Service.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the roles, responsibilities, and ethical standards of Confidential Secretaries.
• • develop essential secretarial, administrative, and records management skills.
• • apply appropriate procedures for safeguarding confidential information.
• • enhance communication, customer service, and interpersonal skills.
• • improve organisational, event management, and time management abilities.
• • demonstrate professionalism, protocol, and business etiquette.
• • confidently manage challenging workplace situations and telephone interactions.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• • perform the duties of a confidential secretary effectively and professionally.
• • apply best practices in records management and document handling.
• • protect confidential information in accordance with government security requirements.
• • communicate confidently with internal and external stakeholders.
• • organise meetings, appointments, and official events efficiently.
• • demonstrate professional etiquette, customer service, and time management skills.
• • handle telephone communications and difficult situations with confidence and professionalism.

Topics covered:

• • Role of the Confidential Secretary
• • Secretarial and Administrative Skills
• • Information Security
• • Office Administration and Event Management
• • Communication Skills
• • Telephone Communication Skills
• • Protocol, Etiquette and Professional Image