Course Description

Head Office Auxiliaries play an important role in supporting the effective functioning of public sector organisations by ensuring operational efficiency, security, proper administration, and support to staff and service users. As officers entrusted with supervisory responsibilities, they must possess the required competencies, professional attitude, ethical awareness, and understanding of their duties and responsibilities. This programme is designed to equip newly promoted Head Office Auxiliaries with the knowledge, skills, and mindset required to perform their functions effectively, supervise subordinate staff, safeguard official information, and contribute to a customer-focused and performance-oriented public service.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the roles, responsibilities, and expectations of a Head Office Auxiliary.
• • develop the supervisory skills required to guide and support subordinate staff.
• • understand relevant work regulations, procedures, and official duties.
• • apply professional standards and workplace ethics in daily operations.
• • strengthen their ability to provide effective support and customer-focused services.
• • understand the importance of confidentiality and security in handling official information.
• • promote integrity, accountability, and good governance principles within the workplace.
• • develop a positive attitude towards performance improvement and service excellence.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• • explain the duties and responsibilities associated with the post of Head Office Auxiliary.
• • apply appropriate supervisory approaches when managing subordinate staff.
• • understand workplace procedures and administrative requirements.
• • handle official information responsibly and maintain confidentiality.
• • demonstrate ethical behaviour and professionalism.
• • promote integrity and good governance practices.
• • provide guidance and support to colleagues effectively.

Topics covered:

• • Roles and Responsibilities of a Head Office Auxiliary
• • Supervisory Skills and Staff Management
• • Work Regulations and Procedures
• • Security and Safekeeping of Official Information
• • Ethics in the Public Service
• • Integrity and Good Governance in the Public Sector