Course Description

Effective interpersonal communication is essential for building positive workplace relationships, improving teamwork, and enhancing organisational effectiveness. In the public sector, clear and professional communication contributes to better collaboration, improved service delivery, and stronger relationships with colleagues and stakeholders. This programme equips participants with practical skills to communicate confidently, listen actively, manage challenging interactions, and build trust through positive workplace engagement.

Course Objectives

The objectives of the course are to enable participants to:

  • • develop awareness of the key elements of effective interpersonal communication in the workplace.
  • • enhance verbal and non-verbal communication skills to convey messages clearly and confidently.
  • • strengthen active listening skills and provide constructive feedback.
  • • adapt communication approaches according to different audiences and situations.
  • • demonstrate empathy, patience, and professionalism during workplace interactions.
  • • manage difficult conversations effectively and diplomatically.
  • • promote collaboration, trust, and positive workplace relationships.
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Learning Outcomes

By the end of this course, participants will be able to:

  • • explain the importance of effective interpersonal communication.
  • • identify common barriers to communication and strategies to overcome them.
  • • apply appropriate verbal and non-verbal communication techniques.
  • • practise active listening and constructive feedback skills.
  • • communicate with greater confidence and emotional awareness.
  • • adapt communication styles to suit colleagues, managers, and service users.
  • • build stronger professional relationships through effective interaction.

Topics covered:
  • • Foundations of Interpersonal Communication
  • • Verbal and Non-Verbal Communication Skills
  • • Active Listening and Feedback Skills
  • • Positive and Professional Communication at Work
  • • Handling Difficult Conversations
  • • Applied Practice and Integration
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