Course Description
Artificial Intelligence (AI) offers significant opportunities for public utilities to enhance operational efficiency, improve decision-making, and optimise service delivery. This programme provides participants with a practical understanding of AI applications within a utility environment, focusing on operational improvements, data readiness, responsible AI adoption, and fostering an innovation-driven culture.
Course Objectives
The objectives of the course are to enable participants to:
- • understand AI concepts and their practical relevance within a public utility context.
- • identify high-impact AI applications that can improve operational performance.
- • recognise how ai can enhance efficiency, effectiveness, and reliability across operations.
- • understand the importance of data, people, and processes in successful AI adoption.
- • apply responsible and ethical ai principles in the workplace.
- • develop an ai-ready mindset to support continuous improvement and innovation.
Learning Outcomes
By the end of this course, participants will be able to:
- • explain the role and potential of ai in a public utility environment.
- • identify opportunities for AI-driven improvements in operational processes.
- • understand the requirements for AI adoption, including data and organisational readiness.
- • apply ethical considerations when using AI technologies.
- • contribute to building an innovative and AI-ready workplace culture.
Topics covered:
- • Understanding AI in the Context of a Public Utility
- • AI Use Cases Across Operations
- • Data, People and Process Readiness
- • Improving Efficiency and Effectiveness with AI
- • Responsible and Ethical Use of AI
- • Building an AI-Ready Culture