Course Description
Understanding human behaviour is essential for effective leadership and management. This programme introduces managers to key psychological principles that influence individual and team performance, enabling them to improve communication, decision-making, conflict resolution, and emotional intelligence to create a productive and positive work environment.
Course Objectives
The objectives of the course are to enable participants to:
- • understand key psychological principles relevant to effective management.
- • improve interpersonal communication and team dynamics.
- • strengthen decision-making and conflict resolution skills.
- • enhance emotional intelligence to improve leadership effectiveness.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • apply psychological principles to improve managerial effectiveness.
- • foster positive workplace relationships and team collaboration.
- • make informed decisions while recognising common cognitive biases.
- • resolve workplace conflicts using appropriate techniques.
- • demonstrate emotional intelligence in leading and managing teams.
Topics covered:
- • Introduction to Managerial Psychology
- • Psychological Principles in Management
- • Understanding Human Behaviour and Motivation
- • Application of Psychology in the Workplace
- • Interpersonal Communication and Team Dynamics
- • Effective Communication Skills
- • Building Positive Workplace Relationships
- • Team Behaviour and Group Dynamics
- • Communication Role-Plays and Practical Exercises
- • Decision-Making and Conflict Resolution
- • Decision-Making Models and Cognitive Biases
- • Problem-Solving Techniques
- • Conflict Resolution Strategies
- • Case Studies and Group Discussions
- • Emotional Intelligence and Leadership
- • Understanding Emotional Intelligence (EI)
- • Self-Awareness, Self-Regulation and Empathy
- • Building Trust and Influencing Others
- • Personal EI Assessment and Action Planning