Course Description

Management skills are something that you hear a lot about but sometimes it may be complex for some or difficult to understand for others. Simply explained, management skills can be different skills that enables you to manage others effectively and this can be through planning, leading, organising or using such skills as conceptual, technical and interpersonal skills.

Course Objectives

The objectives of the course are to enable participants to:

• • understand your role as manager.
• • communicate the vision.
• • importance of interpersonal skills.
• • help you develop your empathy with regards to your Team Members.
• • understand the importance of Supervision
• • using the right conflict resolutions Strategies.

Learning Outcomes

By the end of this course, participants will be able to:

• • understand the importance of managing and motivating their teams.
• • critically evaluate the reasons why conflict arises and resolving them.
• • develop communication strategies and interpersonal skills.
• • develop different types of behaviours in different contexts.
• • recognize that having the right balance is important when it comes to supervision.