Course Description

In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people in your team, in terms of motivation, behaviour and performance potential. Emotional Intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This workshop explores the basis of Emotional Intelligence and gives guidelines on applying the theories in everyday situations that arise when working with people.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the importance of Change and overcoming resistance to change.
• • managing change and who should be involved.
• • understand the concept of organisational change.
• • understand why people should be involved for change to happen.
• • importance of communication in the change processt.
• • understand individual response to change.

Learning Outcomes

By the end of this course, participants will be able to:

• • Plan change in the public sector.
• • Recognise the factors contributing to an accelerating rate of change.
• • Identify the ways an organisation uses renewing processes to adapt to change.
• • Determine the individual and group methods of coping with change.
• • Recognise the importance of the public sector culture in the success of a change programme.
• • Identify system parameters and recognise symptoms, problems, and causes of organisation ineffectiveness.
• • Diagnose the resistant forces in organisational change.
• • Overcome resistance to change.
• • Understand the change strategies.