Course Description

Effective performance management is essential for improving employee effectiveness, achieving organisational objectives, and enhancing public service delivery. This programme provides participants with an understanding of performance management principles, assessment approaches, performance improvement strategies, and techniques to address performance-related challenges in the public sector.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the role and importance of performance management in the public service.
• • recognise how performance management contributes to organisational effectiveness.
• • link individual performance with organisational goals and outcomes.
• • apply appropriate methods to measure, improve, and recognise performance.
• • manage performance-related issues and workplace conflicts effectively.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• • explain the principles and benefits of effective performance management.
• • understand different approaches to performance management.
• • apply performance indicators and assessment methods.
• • create conditions that support effective performance management.
• • address performance challenges and resolve conflicts constructively.

Topics covered:

• • Introduction to Performance Management in the Public Service
• • Importance and Benefits of Performance Management
• • Understanding Performance Management Holistically
• • Strategic Role of Performance Management
• • Performance Management Approaches and Frameworks
• • Linking Individual Performance to Organisational Outcomes
• • Performance Assessment and Use of Indicators
• • Creating Conditions for Effective Performance Management
• • Managing Performance Issues
• • Handling Conflicts in Performance Management