Course Description

This course introduces participants to the key principles and practices that drive organisational excellence in the public sector. It emphasizes a results-oriented approach based on continuous improvement, innovation, strategic alignment, and stakeholder focus. The course also draws from internationally recognized excellence models (e.g., EFQM, Malcolm Baldrige) to help public officers foster a culture of high performance, accountability, and service quality within their ministries or departments.

Course Objectives

The objectives of the course are to enable participants to:

  • • Understand the concept and framework of organisational excellence.
  • • Identify the enablers and results criteria for achieving excellence in the public sector.
  • • Examine the role of leadership, strategy, people, processes, and partnerships in driving performance.
  • • Assess organisational practices against excellence standards.
  • • Foster a culture of continuous improvement and innovation.
  • • Explore best practices for achieving sustainable public value.
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Learning Outcomes

By the end of this course, participants will be able to:

  • • explain the principles and benefits of organisational excellence in a civil service context.
  • • apply key components of excellence models to assess organisational performance.
  • • identify gaps and opportunities for improvement in their departments.
  • • project confidence and approachability through improved posture and gestures.
  • • recommend strategic and operational actions to advance excellence initiatives.

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