Course Description
A Performance Management System (PMS) provides a structured approach to managing, monitoring, and improving employee performance while aligning individual contributions with organisational objectives. This programme equips participants with the knowledge and practical skills to effectively apply performance management principles within the Civil Service context.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the purpose and importance of performance management in the civil service.
- • identify the key components and stages of the performance management cycle.
- • develop SMART performance objectives and indicators.
- • apply effective monitoring, feedback, and appraisal techniques.
- • understand the roles and responsibilities of supervisors and employees in the PMS process.
- • address performance challenges and promote continuous improvement.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the principles and purpose of a performance management system.
- • apply the different stages of the performance management cycle.
- • set clear and measurable performance objectives.
- • provide constructive feedback and conduct effective performance discussions.
- • contribute to fair and effective performance appraisal processes.
- • develop improvement strategies to enhance employee performance.
Topics covered:
- • Introduction to Performance Management in the Civil Service
- • Purpose and Benefits of a Performance Management System
- • The Performance Management Cycle
- • Setting SMART Performance Objectives and Indicators
- • Monitoring, Feedback and Continuous Performance Discussions
- • Performance Appraisal and Evaluation Techniques
- • Performance Improvement Planning
- • Roles and Responsibilities of Supervisors and Employees
- • Challenges and Best Practices in Performance Management