Course Description

Personal grooming and business etiquette are essential elements of professionalism and effective workplace interactions. In the public service environment, officers represent their institutions and are expected to demonstrate confidence, respect, courtesy, and appropriate professional behaviour when dealing with colleagues, stakeholders, and members of the public. This programme aims to enhance participants’ awareness of professional image, workplace etiquette, communication manners, and behavioural standards required to create a positive and respectful organisational culture.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the importance of personal grooming and professional image in the workplace.
• • develop awareness of appropriate workplace behaviour and etiquette.
• • demonstrate confidence and professionalism in professional interactions.
• • apply proper business etiquette when communicating with colleagues, customers, and stakeholders.
• • understand the importance of first impressions and personal presentation.
• • improve verbal and non-verbal communication skills.
• • develop appropriate workplace manners, courtesy, and respect.
• • enhance interpersonal relationships and contribute to a positive organisational culture.
• • apply professional standards during meetings, official events, and public interactions.

Learning Outcomes

By the end of this course, participants will be able to:

• • explain the relationship between personal image, professionalism, and organisational reputation.
• • demonstrate appropriate grooming standards suitable for the workplace.
• • apply professional etiquette in face-to-face, telephone, email, and meeting interactions.
• • display confidence and courtesy in workplace situations.
• • understand cultural awareness and respect in professional relationships.
• • build positive relationships through effective communication and professional conduct.

Topics covered:

• • Understanding Professional Image
• • Personal Grooming Standards
• • Business Etiquette and Workplace Manners
• • Communication Etiquette
• • Telephone, Email and Digital Etiquette
• • Meeting and Business Etiquette
• • Customer Service and Relationship Management
• • Developing Confidence and Professional Presence