Course Description

Human Resource professionals play an important role in supporting employee wellbeing, managing workplace relationships, and addressing sensitive employee concerns. This programme provides HR practitioners with foundational knowledge of psychological principles and counselling skills to enhance their ability to listen, communicate effectively, provide appropriate support, and manage workplace challenges while maintaining professional boundaries.

Course Objectives

The objectives of the course are to enable participants to:

• • understand basic psychological concepts relevant to human behaviour in the workplace.
• • develop effective listening and communication skills for hr interactions.
• • recognise common workplace challenges affecting employee wellbeing and performance.
• • apply basic counselling techniques to support employees appropriately.
• • enhance empathy, emotional intelligence, and interpersonal effectiveness.
• • understand the importance of confidentiality, ethics, and professional boundaries in hr counselling situations.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• • explain the role of psychology in understanding workplace behaviour.
• • apply active listening and questioning techniques during employee interactions.
• • identify signs of workplace stress, emotional difficulties, and disengagement.
• • provide appropriate initial support and guidance to employees.
• • handle sensitive hr conversations with professionalism and empathy.
• • recognise when referral to professional support services is required.

Topics covered:

• • Introduction to Psychology in the Workplace
• • Communication and Active Listening Skills
• • Fundamentals of Counselling Skills for HR Professionals
• • Managing Workplace Challenges