Course Description

Effective coaching and mentoring are essential leadership practices that support employee development, enhance performance, and strengthen organisational capability. Managers and supervisors who possess coaching skills are better equipped to guide employees, provide constructive feedback, build confidence, and create a culture of continuous learning. This programme is designed to equip participants with practical coaching and mentoring techniques, enabling them to develop their teams, support performance improvement, and contribute effectively to the implementation of Performance Management Systems (PMS).

Course Objectives

The objectives of the course are to enable participants to:

• • apply the GROW Coaching Model to conduct effective and structured coaching sessions.
• • use the Situational Leadership Model to adapt leadership approaches according to individual and team needs.
• • identify performance barriers, explore solutions, and support goal achievement.
• • develop SMART goals and create practical action plans for achieving objectives.
• • implement coaching and mentoring approaches to support employee development, particularly within the Performance Management System framework.
• • provide effective and constructive feedback to team members.
• • build trust, confidence, and engagement within teams.
• • strengthen communication skills required for effective coaching and leadership.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• • explain the principles and benefits of coaching and mentoring in the workplace.
• • apply structured coaching techniques during workplace conversations.
• • use questioning and listening skills to facilitate employee development.
• • adapt leadership styles based on employee competence and commitment levels.
• • develop meaningful performance goals and improvement strategies.
• • conduct effective feedback discussions.
• • encourage learning, motivation, and continuous improvement within teams.
• • establish stronger relationships based on trust and mutual respect.

Topics covered:

• • Foundations of Coaching and Mentoring
• • Effective Feedback Skills
• • Communication Skills for Effective Leaders
• • Situational Leadership
• • Goal Setting and Action Planning
• • Coaching Conversations