Course Description

Transformation and change are essential for building a modern, agile, and high-performing public service. This programme equips participants with the knowledge and practical skills to understand, lead, and manage organisational change effectively while addressing resistance, engaging stakeholders, and supporting continuous improvement and innovation.

Course Objectives

The objectives of the course are to enable participants to:

  • • understand the concepts and importance of transformation and change management.
  • • recognise the key drivers of transformation in the Mauritian public service.
  • • design and implement appropriate change management approaches.
  • • understand employee responses to change and manage resistance effectively.
  • • develop leadership and communication skills to support organisational transformation.
  • • apply practical tools and techniques for successful change management.
  • • promote innovation and continuous improvement within the public sector.

 

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

  • • differentiate between organisational change and transformation.
  • • identify the drivers and barriers to successful transformation.
  • • develop practical change management strategies for their workplace.
  • • lead teams effectively through periods of change.
  • • apply stakeholder engagement and communication techniques.
  • • contribute to a culture of innovation, adaptability, and continuous improvement.

Topics covered:
  • • Introduction to Transformation and Change Management
  • • Change vs. Transformation
  • • Importance of TCM in the Public Service
  • • Drivers of Organisational Transformation
  • • Understanding the Drivers and Barriers to Change
  • • Internal and External Drivers of Change
  • • Employee Responses and Resistance to Change
  • • Overcoming Barriers to Transformation
  • • Public Sector Case Studies
  • • Designing a Change Management Framework
  • • Change Management Models and Approaches
  • • Stakeholder Engagement and Communication
  • • Developing Transformation Strategies
  • • Group Exercise: Designing a Change Model
  • • Leading People Through Change
  • • Leadership Styles for Change

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