Course Description

Effective use of the Internet and email is an essential digital competency for modern workplaces. This programme equips participants with the knowledge and practical skills required to use online resources effectively, communicate professionally through email, manage digital information securely, and apply safe internet practices in their daily administrative tasks.

Course Objectives

The objectives of the course are to enable participants to:

• • understand the fundamentals and uses of the internet in the workplace.
• • effectively use web browsers and online resources for information retrieval.
• • develop professional email communication skills.
• • manage email accounts, attachments, contacts, and calendars efficiently.
• • apply safe and responsible internet practices.
• • recognise common online threats and apply cybersecurity measures.
• • improve productivity through effective use of digital communication tools.

Learning Outcomes

By the end of this course, participants will be able to:

• • navigate the internet and use search engines effectively.
• • identify reliable online information sources.
• • create, send, receive, and manage professional emails.
• • apply email etiquette and appropriate communication practices.
• • manage digital files and email attachments effectively.
• • recognise phishing attempts, online scams, and security risks.
• • apply good practices for protecting personal and organisational information.

Topics covered:

• • Introduction to the Internet
• • Effective Internet Usage
• • Email Fundamentals
• • Email Management and Productivity
• • Internet and Email Security