Course Description
Change is an inevitable part of organisational growth, improvement, and transformation. Public sector organisations continuously adapt to new policies, technologies, processes, and citizen expectations. Effective change management enables employees and leaders to navigate transitions successfully while maintaining productivity, engagement, and service quality. This programme provides participants with an understanding of the principles of change management, the human aspects of change, and practical approaches to managing and supporting organisational transformation.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the concept, importance, and drivers of organisational change.
- • recognise the impact of change on individuals, teams, and organisations.
- • understand common reactions and resistance to change.
- • develop strategies to manage resistance effectively.
- • apply communication techniques to support successful change initiatives.
- • understand the role of leaders and employees in managing change.
- • develop a positive mindset and adaptability towards workplace transformation.
- • contribute effectively to the implementation of change within their organisations.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the importance of change management in modern organisations.
- • identify internal and external factors driving organisational change.
- • recognise the challenges associated with change implementation.
- • apply practical tools to manage change effectively.
- • communicate change messages clearly and positively.
- • support colleagues during periods of transition.
- • develop personal strategies to adapt to change.
Topics covered:
- • Understanding Organisational Change
- • The Human Side of Change
- • Change Management Frameworks and Approaches
- • Communication During Change
- • Leadership and Change Management
- • Implementing and Sustaining Change
Course Description
The 2-day course on Business continuity management (BCM) has its ‘raison d'être’’ in this era of uncertainty and where the unexpected is omnipresent. BCM is regarded as an instrumental approach and tool for any types of organisation and whatever the nature of activity (public or private) Organisations need to prepare for, respond to and recover from business disruptions as a result of natural and man-made hazards. This training workshop is designed to equip Senior Officers, Head of departments and Officers with the necessary tools and techniques in how to undertake strategic business continuity planning and management as part of overall efforts for business resilience in line with ISO 22301 BCMS.
Course Objectives
The objectives of the course are to enable participants to:
- • Enable participants to assess and control operational risk;
- • Acquire knowledge and skills to establish a BCM System; and
- • Enable participants to exercise and test the Business Continuity Plan for resilience.
Learning Outcomes
By the end of this course, participants will be able to:
- • Be equipped with the necessary tools and techniques for establishing a BCP;
- • Exercise and test the robustness of a BCP for resilience.
Course Description
Organisations very often call for Master of Ceremonies for different events such as seminars, conferences, end of year parties and other formal events. Developing the right techniques is therefore important. A Master of Ceremony or MC as often called, is here to present the performers, give a roadmap to the audience, entertains people, keep the event moving and acts as a protocol officer in formal events. It is therefore important that the MC develops the right skills and know what are the things to avoid in order not to be in an embarrassing situation. The course will elaborate on:
- • The Purpose and Role of an Emcee
- • Introducing the Speaker
- • How to Have a Smooth-Flowing Function
Course Objectives
The objectives of the course are to enable participants to:
- • Understand the essentials to excel as an Emcee;
- • Understand the importance of connecting with the audience;
- • Understand the protocols for different events;
- • Make effective introductions;
- • Learn techniques in order to help one remember names and objects;
- • Learn presentation skills.
Learning Outcomes
By the end of this course, participants will be able to:
- • learn on what makes a good Master of Ceremony.
- • understand your role as Master of Ceremony.
- • understand how protocols are important;
- • develop techniques that are useful for connecting with the audience.
- • understand techniques that you should adopt in order to avoid embarrassing situations.
- • develop planning skills for successful events.
Course Description
The Public Service in Mauritius requires its employees to be IT literate service. Word is a programme that is extensively used in the Public Service. This basic course in Word has been developed to enable participants to learn word as tool to be used in to their daily operations. The course will cover the following:
- • Introduction to Word
- • Creating and Editing Text
- • Formatting Text
- • Designing Page Layouts
- • Working with Graphics
- • Creating and Formatting Tables
- • Refining Document Content
- • Collaborating on Documents
- • Printing and Converting Documents
Course Objectives
The objectives of the course are to enable participants to:
- • Create, edit and format texts
- • Design page layouts
- • Work with graphics
- • Create and format tables
- • Refine document contents
- • Collaborate on documents
- • Print and convert documents
Learning Outcomes
By the end of this course, participants will be able to:
- • Articulate with word as a tool of operations in the workplace.
- • Create, edit and format word documents.
- • Use graphics in word.
- • Develop and format tables in word programme.
- • Redefine word document contents.
- • Collaborate on word documents.
- • Print and convert word documents.
Course Description
In today’s world of work, presentation of information is becoming important. Powerpoint is a tool that enables presentation of document in a structured and systematic way. In the Public Service, many officers are called often times to present their information while using Powerpoint. This basic course in Powerpoint has been developed to enable participants to learn powerpoint as tool to be used in to their daily operations. The course will cover the following:
- • Introduction to PowerPoint
- • Adding and Formatting Text
- • Customizing Presentations
- • Working with Shapes and Pictures
- • Adding Objects and Effects
- • Outlining Proofing and Printing
- • Delivering Your Presentation
Course Objectives
The objectives of the course are to enable participants to:
- • Create powerpoint slides
- • Add and format texts on the powerpoint slides
- • Customise presentations
- • Add shapes, objects, effects and procedures on the powerpoint slides.
- • Deliver a quality presentation.
Learning Outcomes
By the end of this course, participants will be able to:
- • Articulate with powerpoint as a tool of operations in the workplace.
- • Create customised powerpoint slides.
- • Develop presentations with shapes, objects and effects.
- • Deliver a quality presentation.
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