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Course Description
Human Resource Executives play a strategic role in supporting effective workforce management and organisational performance within the public service. They are responsible for applying HR policies, procedures, legislation, and best practices while ensuring fairness, transparency, and compliance in the management of human resources. This induction programme is designed to facilitate the integration of newly appointed Human Resource Executives into the Human Resource Management Cadre by providing them with an overview of public sector HR practices, legal frameworks, administrative procedures, and emerging trends affecting human resource management.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the role, responsibilities, and functions of the Human Resource Management Cadre in the public service.
- • apply relevant HR procedures, policies, and legislative frameworks in carrying out HR functions.
- • understand recruitment, appointment, promotion, and career management processes.
- • gain knowledge of disciplinary procedures, conditions of service, and employee relations.
- • understand the Performance Management System and its role in improving organisational performance.
- • develop awareness of succession planning, workforce planning, and HR strategy.
- • strengthen interpersonal, communication, and customer service skills.
- • understand current trends, reforms, and challenges affecting HR management in the public sector.
- • effectively use HR tools, documents, and reference materials required for professional practice.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the role and functions of HR Executives within the public service.
- • apply HR policies, procedures, and legislation in workplace situations.
- • manage recruitment, appointment, promotion, and employee lifecycle processes.
- • understand disciplinary procedures and employee relations mechanisms.
- • support effective performance management and succession planning.
- • prepare HR-related inputs for workforce planning and budget proposals.
- • communicate effectively with employees, managers, and stakeholders.
- • recognise emerging HR challenges and contribute to modern HR practices.
- • promote fairness, integrity, and professionalism in HR service delivery.
Topics covered:
- • Introduction to Human Resource Management in the Public Service
- • Recruitment, Appointment and Career Management
- • Conditions of Service and Employee Benefits
- • Employee Relations and Discipline
- • Performance Management and Workforce Planning
- • HR Digital Transformation and Public Sector Reforms
- • Professional Skills for HR Executives
- • Safety, Health and Emerging HR Challenges
Course Description
The role of Word Processing Operators is essential in supporting administrative efficiency, effective communication, records management, and quality service delivery within public sector organisations. As frontline administrative support personnel, they are required to possess strong technical skills, professionalism, confidentiality awareness, and a customer-focused mindset. This induction programme is designed to familiarise newly recruited Word Processing Operators with their roles, responsibilities, workplace environment, administrative procedures, ethical obligations, and essential competencies required to perform effectively in the Civil Service.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the roles, functions, and responsibilities of Word Processing Operators.
- • acquire essential administrative and secretarial skills required for effective job performance.
- • understand the structure and functioning of the public service environment.
- • develop competency in relevant computer software applications.
- • apply proper procedures for document management, registry operations, and information security.
- • enhance communication, teamwork, and customer service skills.
- • understand the importance of ethics, integrity, and professional conduct in the workplace.
- • develop a performance-oriented and service-focused mindset.
- • promote workplace safety, health, and mental wellbeing.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain their roles and responsibilities as Word Processing Operators.
- • perform basic secretarial and administrative duties effectively.
- • understand the machinery of government and the public service environment.
- • use computer applications efficiently for administrative tasks.
- • apply proper registry procedures and document safeguarding practices.
- • communicate professionally with colleagues and service users.
- • deliver quality customer service in line with public service values.
- • understand performance expectations and workplace responsibilities.
- • demonstrate ethical behaviour, confidentiality, and accountability.
Topics covered:
- • Introduction to Secretarial Duties and Role of Word Processing Operators
- • Overview of Government Machinery
- • Computer Software Applications
- • Registry Procedures and Safekeeping of Documents
- • Team Building and Effective Communication Skills
- • Customer Care and Public Relations
- • Performance Management System in the Civil Service
- • General Conditions of Service
- • Occupational Safety, Health and Mental Wellness
- • Code of Ethics, Social Media Use and Anti-Corruption Culture
Course Description
Office Supervisors play a key role in ensuring the smooth functioning of administrative operations, effective coordination of teams, and delivery of quality services within the public sector. As first-line supervisors, they are responsible for managing resources, supporting staff performance, maintaining operational efficiency, and promoting a positive workplace culture. This induction programme is designed to equip newly appointed Office Supervisors with the knowledge, skills, and competencies required to effectively perform their supervisory responsibilities and successfully integrate into the Civil Service environment.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the roles, responsibilities, and functions of an Office Supervisor.
- • develop essential supervisory, leadership, and communication skills.
- • enhance teamwork, interpersonal relations, and customer service capabilities.
- • understand administrative procedures and operational requirements within the Civil Service.
- • develop awareness of business continuity, change management, and digital transformation initiatives.
- • improve skills in managing office resources, assets, and accommodation.
- • understand occupational safety and health responsibilities.
- • promote ethical, professional, and citizen-focused service delivery.
- • become multi-skilled and adaptable supervisors capable of managing workplace challenges effectively.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the duties and expectations of an Office Supervisor.
- • apply effective supervision and leadership techniques.
- • communicate professionally with staff, colleagues, and members of the public.
- • manage teams and promote a collaborative working environment.
- • apply appropriate registry and information management procedures.
- • use basic it tools to support administrative functions.
- • understand principles of business continuity and organisational resilience.
- • support change initiatives within the public service.
- • manage office resources and assets responsibly.
- • promote workplace safety, wellbeing, and professional conduct.
Topics covered:
- • Role and Responsibilities of an Office Supervisor
- • Effective Communication, Interpersonal Skills and Customer Care
- • Public Relations
- • Supervision and Leadership
- • Registry Procedures and Computerised Registry System
- • Basic IT Skills
- • Business Continuity Management
- • Change Management in the Public Service
- • Event Management and Organisation of Official Functions
- • Office Accommodation and Asset Management
- • Occupational Safety and Health in the Public Service
- • Substance Abuse Awareness
- • Supervisor responsibilities
- • Citizens Support Portal
Course Description
The transition from Word Processing Operator to Management Support Officer (MSO) represents an important career progression within the public service. Newly appointed MSOs require a clear understanding of their roles, responsibilities, administrative procedures, and the values underpinning effective public service delivery. This induction programme is designed to equip participants with the essential knowledge, skills, and attitudes required to perform their duties effectively, integrate successfully into the Civil Service environment, and contribute towards efficient, ethical, and citizen-focused service delivery.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the roles, responsibilities, and expectations of a Management Support Officer.
- • familiarise themselves with the working environment and administrative practices within the Civil Service.
- • develop essential teamwork, communication, and customer care skills.
- • understand key government structures, processes, and service delivery mechanisms.
- • apply appropriate procedures for registry management and official record handling.
- • understand basic human resource management functions relevant to their roles.
- • recognise the importance of ethics, integrity, and good governance in public service.
- • understand occupational safety and health responsibilities.
- • promote secure handling and safekeeping of official information.
- • appreciate the importance of public sector transformation and innovation.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the role and functions of a Management Support Officer.
- • adapt effectively to the Civil Service work environment.
- • apply professional communication and customer service practices.
- • work effectively within teams and contribute positively to organisational objectives.
- • understand basic administrative procedures and registry practices.
- • handle official information responsibly and confidentially.
- • demonstrate ethical behaviour and commitment to public service values.
- • recognise workplace safety requirements and good practices.
- • understand the importance of digital transformation in improving public services.
Topics covered:
- • Understanding the Role of a Management Support Officer
- • Team Building, Teamwork and Customer Care
- • Occupational Safety and Health
- • Security and Safekeeping of Official Information
- • Basic Human Resource Management Functions
- • Ethics and Good Governance in the Civil Service
- • Registry Procedures
- • Government Machinery
- • Public Sector Business Transformation Strategy
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