Course Description
CompTIA Server+ is an internationally recognised certification that validates the practical skills required to install, configure, secure, manage, troubleshoot, and maintain servers and supporting infrastructure. It equips IT professionals with the technical competencies needed to support modern enterprise environments, including hardware, storage, networking, security, virtualization, and disaster recovery. This programme combines theoretical knowledge with extensive practical laboratory sessions to prepare participants for real-world server administration and the CompTIA Server+ certification examination.
Course Objectives
The objectives of the course are to enable participants to:
- • understand server hardware architecture and components.
- • assemble, configure, upgrade, and maintain server systems.
- • install, configure, and troubleshoot storage devices and RAID technologies.
- • configure networking components and shared resources.
- • apply structured troubleshooting methodologies to diagnose hardware and software issues.
- • implement server security controls and account management practices.
- • configure operating system security features and endpoint protection.
- • understand environmental controls, regulatory requirements, and disaster recovery considerations.
- • develop practical skills aligned with CompTIA Server+ certification objectives.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • identify and configure server hardware components.
- • assemble and disassemble desktop computers, laptops, and peripheral devices safely.
- • configure storage devices, partitions, and RAID solutions.
- • install, configure, and troubleshoot network printers and shared resources.
- • diagnose and resolve common hardware, operating system, and network issues.
- • manage user accounts, permissions, authentication, and encryption.
- • apply cybersecurity best practices to secure servers and endpoints.
- • understand environmental, operational, and regulatory considerations affecting server infrastructure.
Topics covered:
- • Server Hardware Fundamentals
- • Storage Management and Peripheral Configuration
- • Operating Systems and Network Configuration
- • Troubleshooting Hardware and Systems
- • Server Security Fundamentals
- • Windows Security and Account Management
- • Operational Security and Environmental Management
Course Description
Adobe Acrobat Pro is an essential productivity tool for creating, editing, securing, managing, and preparing PDF documents for both digital distribution and professional printing. Public officers frequently work with PDF documents for official correspondence, reports, forms, publications, and records management, making proficiency in Adobe Acrobat an important workplace skill. This programme equips participants with practical knowledge and hands-on experience in using Adobe Acrobat Pro to create, edit, convert, optimise, secure, and prepare PDF documents for electronic sharing and high-quality printing.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the fundamentals and applications of PDF documents.
- • navigate and use the Adobe Acrobat Pro interface effectively.
- • view, edit, organise, and manage PDF documents efficiently.
- • extract content and convert PDF files into editable formats such as Microsoft Word and Excel.
- • apply Optical Character Recognition (OCR) to scanned documents.
- • optimise PDF files for electronic distribution and storage.
- • prepare PDF documents for professional printing using industry best practices.
- • understand page layout, colour management, PDF/X standards, and print production requirements.
- • use Preflight tools to identify and correct print-related issues.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the purpose and advantages of PDF documents.
- • create, edit, and manage professional PDF files.
- • convert scanned and editable documents into searchable PDFs.
- • extract text, images, and data from PDF documents.
- • optimise PDF files for quality, size, and accessibility.
- • prepare print-ready PDF files using professional production standards.
- • apply colour management and image optimisation techniques.
- • perform quality assurance checks using Adobe Acrobat Preflight tools.
Topics covered:
- • Introduction to PDF Fundamentals
- • Working with PDF Documents
- • PDF Conversion and OCR
- • PDF Optimisation and Document Management
- • Professional Print Production
- • Colour Management and Production Standards
- • Quality Assurance and Output Optimisation
Course Description
As organisations become increasingly dependent on digital technologies and information systems, identifying and managing cyber risks has become a critical governance and operational priority. Public sector organisations must adopt a structured approach to assessing cyber risks to safeguard sensitive information, ensure business continuity, and maintain public trust. This programme provides participants with the knowledge and practical skills required to identify cyber threats, assess vulnerabilities, evaluate cyber risks, and implement appropriate mitigation strategies in line with recognised cybersecurity and risk management principles.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the principles and importance of cyber risk assessment.
- • identify common cyber threats, vulnerabilities, and organisational assets.
- • apply a structured cyber risk assessment methodology.
- • analyse the likelihood and impact of cyber risks.
- • develop appropriate risk treatment and mitigation strategies.
- • understand the relationship between cyber risk management, information security, and business continuity.
- • promote a proactive cybersecurity culture within their organisations.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the cyber risk assessment process and its role in organisational resilience.
- • identify information assets and critical business systems requiring protection.
- • assess cyber threats and vulnerabilities affecting organisational operations.
- • evaluate cyber risks using qualitative and quantitative assessment techniques.
- • recommend appropriate cyber risk treatment and mitigation measures.
- • contribute to organisational cybersecurity governance and compliance.
- • support continuous monitoring and improvement of cyber risk management practices.
Topics covered:
- • Introduction to Cyber Risk Assessment
- • Identifying Organisational Assets and Vulnerabilities
- • Cyber Risk Assessment Process
- • Cyber Risk Treatment and Mitigation
- • Governance, Compliance and Business Continuity
Course Description
In today’s digital environment, the protection and secure management of information are essential for maintaining public trust, ensuring compliance with legal requirements, and safeguarding organisational assets. Public sector organisations handle significant amounts of personal and sensitive information, making effective data protection and security practices critical. This programme provides participants with an understanding of data protection principles, information security practices, legal obligations, and practical measures to protect personal and organisational data.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the fundamental principles of data protection and information security.
- • recognise the importance of protecting personal and organisational information.
- • understand the legal and regulatory framework governing data protection.
- • identify common information security threats and vulnerabilities.
- • apply appropriate measures for secure data handling and management.
- • understand the roles and responsibilities of employees in protecting data.
- • promote a culture of confidentiality, privacy, and cybersecurity awareness.
- • respond appropriately to data breaches and security incidents.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain key concepts related to data protection and security.
- • understand the rights of data subjects and responsibilities of data controllers.
- • apply good practices for collecting, storing, sharing, and disposing of information.
- • identify cybersecurity risks affecting organisational data.
- • implement basic security controls to protect information.
- • understand incident reporting and response procedures.
- • contribute to compliance with data protection and security requirements..
Topics covered:
- • Introduction to Data Protection and Information Security
- • Legal and Regulatory Framework
- • Data Handling and Management Practices
- • Cybersecurity Threats and Risks
- • Information Security Controls
- • Data Breach Management and Incident Response
- • Building a Data Protection and Security Culture
Course Description
Information and Communication Technology (ICT) plays a critical role in improving efficiency, productivity, and service delivery in modern organisations. This programme is designed to strengthen participants’ intermediate-level digital competencies, enabling them to use ICT tools more effectively, manage information securely, and support digital transformation initiatives within their workplace. The course focuses on enhancing practical ICT skills, improving workplace productivity, and promoting safe and responsible use of digital technologies.
Course Objectives
The objectives of the course are to enable participants to:
- • strengthen their understanding of intermediate ICT concepts and workplace applications.
- • improve efficiency in using digital tools for administrative and operational tasks.
- • enhance productivity through effective use of office applications and digital platforms.
- • understand basic concepts of data management and information security.
- • apply good practices for managing digital information and online communication.
- • develop awareness of emerging technologies and their impact on the workplace.
- • promote responsible and secure use of ICT resources.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • apply intermediate ICT skills in their daily work activities.
- • use productivity tools more efficiently.
- • manage files, documents, and digital information effectively.
- • understand basic cybersecurity principles and safe ICT practices.
- • use online collaboration tools effectively.
- • identify opportunities for improving workplace processes through ICT.
Topics covered:
- • Intermediate ICT Concepts and Digital Workplace
- • Advanced Use of Productivity Applications
- • Digital Information Management
- • Internet, Email and Online Collaboration
- • Cybersecurity Awareness and Safe ICT Practices
- • Emerging Technologies and Digital Innovation
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