Course Description
Understanding child and adolescent psychology is essential for professionals working with young people, particularly those involved in education, youth development, social support, and public services. Early childhood experiences, attachment patterns, and adolescent development significantly influence behaviour, emotional regulation, relationships, and personal growth. This programme introduces participants to key concepts in child and youth psychology, attachment theory, adolescent development, and basic counselling approaches to support young people effectively and positively.
Course Objectives
The objectives of the course are to enable participants to:
- • understand how early childhood experiences influence individual development and future behaviour.
- • explain the principles of attachment theory and its impact on children and adolescents.
- • understand the psychological changes associated with adolescence.
- • recognise common adolescent behaviours and the factors influencing them.
- • develop awareness of the emotional and social challenges faced by young people.
- • apply basic counselling techniques when interacting with youths.
- • improve communication and relationship-building skills with children and adolescents.
- • strengthen their ability to support young people’s personal development and wellbeing.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • describe the importance of early childhood development.
- • identify situations that trigger anger responses.
- • apply techniques to regulate emotions and manage reactions.
- • use effective communication strategies during difficult interactions.
- • handle workplace conflicts in a constructive manner.
- • develop personal action plans for improved emotional management.
Topics covered:
- • Introduction to Child and Youth Psychology
- • Understanding Childhood Development
- • Attachment Theory and Teenage Development
- • Understanding Youth Psychology
- • Counselling Skills for Working with Youths
- • The Educator–Youth Relationship
- • Supporting Youth Growth and Development
Course Description
Mental health and wellbeing are essential components of a healthy, productive, and resilient workplace. Public sector organisations increasingly recognise the importance of supporting employees’ psychological wellbeing, managing workplace stressors, and creating environments that promote positive mental health. This programme provides participants with an understanding of psychological wellbeing, workplace mental health challenges, stress management, resilience, and practical approaches to promoting a supportive and balanced work environment.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the fundamentals of psychology, counselling, and mental wellbeing.
- • recognise the relationship between mental health, physical health, and workplace performance.
- • understand factors affecting employee wellbeing in modern workplaces.
- • identify workplace psychosocial hazards and their impact on employees.
- • recognise signs and symptoms of stress, burnout, and mental unease at work.
- • understand approaches for prevention, early support, and intervention.
- • promote workplace practices that enhance employee wellbeing.
- • encourage healthy work-life balance among employees and colleagues.
- • develop awareness of the importance of creating psychologically safe workplaces.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain key concepts relating to mental health and wellbeing.
- • identify common workplace factors affecting psychological wellbeing.
- • understand the impact of stress on behaviour, emotions, and work performance.
- • recognise early indicators of workplace mental health concerns.
- • apply basic supportive communication approaches.
- • promote positive wellbeing practices within teams.
- • contribute towards a healthier and more supportive workplace culture.
Topics covered:
- • Mental Health and Wellbeing from a Psychological Perspective
- • Essentials of Psychology and Counselling
- • Workplace Wellbeing and Mental Health Promotion
- • Promoting a Healthy Workplace
Course Description
Anger is a natural emotional response that, when unmanaged, can negatively affect workplace relationships, decision-making, communication, and overall performance. This programme aims to help participants understand the causes and impact of anger, develop emotional regulation skills, and apply constructive approaches to managing difficult situations. Through practical techniques and self-reflection, participants will learn how to respond effectively to workplace challenges and maintain positive professional relationships.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the nature, causes, and effects of anger.
- • recognise personal triggers and emotional responses.
- • understand the relationship between governance, ethics, and public accountability.
- • improve emotional self-control and communication skills.
- • apply constructive approaches when dealing with conflict and challenging situations.
- • strengthen interpersonal relationships and workplace collaboration.
- • develop strategies for maintaining professionalism under pressure.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the psychological and behavioural aspects of anger.
- • identify situations that trigger anger responses.
- • apply techniques to regulate emotions and manage reactions.
- • use effective communication strategies during difficult interactions.
- • handle workplace conflicts in a constructive manner.
- • develop personal action plans for improved emotional management.
Topics covered:
- • Understanding Anger and Emotional Responses
- • Identifying Anger Triggers
- • Managing Anger Effectively
- • Communication and Conflict Management
- • Building Positive Workplace Relationships
Course Description
Workplace stress can significantly influence employee wellbeing, productivity, decision-making, and organisational performance. Developing awareness of stress, mental health, and resilience enables employees to better manage workplace challenges and contribute to a healthier work environment. This programme provides participants with practical knowledge and techniques to understand stress, build coping strategies, promote wellbeing, and develop resilience.
Course Objectives
The objectives of the course are to enable participants to:
- • understand the nature of stress and its impact on mental health and workplace performance.
- • recognise common sources, triggers, and effects of stress.
- • develop effective coping mechanisms and stress management techniques.
- • understand the relationship between psychology, wellbeing, and workplace behaviour.
- • identify signs and symptoms of mental unease and workplace stress.
- • understand the importance of resilience and work-life balance.
- • promote positive wellbeing practices within the workplace.
- • explore available approaches and support mechanisms for managing stress and mental health challenges.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • explain the causes and effects of stress on individuals and organisations.
- • identify personal stress triggers and appropriate coping strategies.
- • apply practical techniques to manage stressful situations.
- • recognise early signs of stress and mental unease at work.
- • understand the role of resilience in overcoming workplace challenges.
- • promote healthier approaches to managing work demands.
- • develop personal wellbeing improvement strategies.
Topics covered:
- • Understanding Stress and Mental Health
- • Psychology, Stress and Resilience
- • Identifying and Managing Stress Triggers
- • Stress Management Techniques and Wellbeing Strategies
- • Supporting Mental Wellbeing in the Workplace
Course Description
Understanding human behaviour is essential for effective leadership and management. This programme introduces managers to key psychological principles that influence individual and team performance, enabling them to improve communication, decision-making, conflict resolution, and emotional intelligence to create a productive and positive work environment.
Course Objectives
The objectives of the course are to enable participants to:
- • understand key psychological principles relevant to effective management.
- • improve interpersonal communication and team dynamics.
- • strengthen decision-making and conflict resolution skills.
- • enhance emotional intelligence to improve leadership effectiveness.
Learning Outcomes
Upon successful completion of the programme, participants will be able to:
- • apply psychological principles to improve managerial effectiveness.
- • foster positive workplace relationships and team collaboration.
- • make informed decisions while recognising common cognitive biases.
- • resolve workplace conflicts using appropriate techniques.
- • demonstrate emotional intelligence in leading and managing teams.
Topics covered:
- • Introduction to Managerial Psychology
- • Psychological Principles in Management
- • Understanding Human Behaviour and Motivation
- • Application of Psychology in the Workplace
- • Interpersonal Communication and Team Dynamics
- • Effective Communication Skills
- • Building Positive Workplace Relationships
- • Team Behaviour and Group Dynamics
- • Communication Role-Plays and Practical Exercises
- • Decision-Making and Conflict Resolution
- • Decision-Making Models and Cognitive Biases
- • Problem-Solving Techniques
- • Conflict Resolution Strategies
- • Case Studies and Group Discussions
- • Emotional Intelligence and Leadership
- • Understanding Emotional Intelligence (EI)
- • Self-Awareness, Self-Regulation and Empathy
- • Building Trust and Influencing Others
- • Personal EI Assessment and Action Planning
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